Terms & Conditions

Conditions of Sale

  1. No cancellations, credits or refunds will be given on stock unless classified as a standard stocked line
  2. No returns after 30 days.
  3. All quotations & prices are subject to change, without notice
  4. Quantities are estimated as a service only. It is recommended that a final on-site inspection is conducted by your installer prior to commencement of your job, as some products are non-returnable
  5. The customer is responsible for advising any issues regarding stock prior to installation
  6. All goods remain the property of GoldmineOnline until paid in full
  7. A lifetime guarantee may apply on our premium range, for further information ask a team member *Terms and conditions apply

Delivery & Acceptance

GoldmineOnline uses third party freight companies and couriers to deliver your goods. You agree that your details, including your name, delivery address and phone number, will be supplied to the freight company for the purpose of delivering your goods. You will be charged a delivery fee per delivery, which may vary depending on the quantity of product being delivered, the method of delivery and the location of the delivery.

To ensure delivery can take place, you agree to provide unrestricted, safe and easily accessible access and parking for the delivery vehicle and to the premises. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, you may be required to pay for an additional delivery fee for re-delivery. You or your representative may be required to sign a delivery form to confirm that the delivery has taken place.

Once delivered, you must inspect the Goods and ensure the Goods delivered match your Order. You must let us know about any damaged, missing and incorrect Goods within 24 hours.

Delivery and availability dates are estimates only and although we will use our best endeavours to maintain these estimates, no liability is accepted for delay from any cause whatsoever. The time of delivery in any quotation represents the time at which the Goods are to be ready for dispatch. GoldmineOnline does not accept orders under penalty for late delivery. GoldmineOnline reserves the right to ship orders in whole or by instalment and each instalment shall be deemed to be sold under a separate contract. Any failure on the part of GoldmineOnline to deliver within the time stated shall not entitle the Purchaser to repudiate the contract in whole or in part.

Due to OH&S laws certain items have specific delivery requirements. Please be aware of the following:

i.  Tiles & Timber flooring will not be delivered upstairs.

Ii. All tile and timber floor deliveries will be completed by manitou, clearance of 2.4 wide by 2.1 high is required for access.  

iii. Extra charges may apply. Please contact us for details

Force Majeure

If for any cause beyond the control of GoldmineOnline, including but without limiting any act of God, war, strike, lock out, industrial dispute, governmental or semi-governmental award, enactment, priority or restriction, fire, flood, storm or tempest, delay in obtaining licenses, transport, labour or materials, accidents, damage to GoldmineOnlines’ works or business or those of its suppliers, GoldmineOnline is prevented from making delivery or performance at the time stipulated, GoldmineOnline shall be entitled at its option either to extend the time for delivery or performance for a reasonable period or to terminate the contract and the Purchaser shall not in consequence in either case have any claim for damages and shall pay for all deliveries made or services performed, prior to the date of such a termination and all expenses incurred and monies paid by GoldmineOnline in connection with the contract.